Brea Express Car Wash Team Leads and General Managers are to assist in the management of all site operations, safety, staffing, staff development, cash management and security, site profitability, customer service standards, productivity, daily operations, and equipment functionality. Help train and assist car wash associates. Meet and excel all company standards and goals.

To manage all site operations, safety, staff, staff development, cash management and security, site profitability, customer service standards, productivity, daily operations, and equipment functionality. Train and support Customer Service Advisors and Team Leads. Meet all company standards and goals, while staying in compliance with all local, state, and federal labor laws.

ESSENTIAL FUNCTIONS

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Make training recommendations as appropriate to increase employee retention and ensure employee performance.
• Participate in the hiring, training, and evaluation of personnel and promoting or disciplining workers when necessary.
• Monitor activities to ensure that customers receive excellent service and quality goods.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Enforce safety, health, and security rules.
• Ensure the Brea Express Wash facility and equipment are in good repair, functional and properly representing the brand in accordance with company guidelines.
• Engage in risk management activities to minimize exposure and protect Brea Express Wash employees and assets.

RESPONSIBILITIES

• Represent Brea Express Wash Brand, Mission, Vision, Values.
• Ensure that every customer experience is always delivered by all staff including, customer interaction and communication, enhancing washes, claim/complaint resolution & customer retention.
• Oversee all daily operational activities and task including safety, cash management and security, prioritization of activities, delegation and follow through, site inspections, and scheduling to ensure optimal profitability.
• Maximize the efficiency of the wash site by meeting or exceeding Cars Per Hour (CPH) standards and expectations while delivering on the company mission, vision, values, and brand promise.
• Ensures safety in all facets of wash site including property, facilities, equipment, staff, and customers by making daily inspections, immediate corrections, incident resolutions, and conducting ongoing safety meetings.
• Utilize excellent, written, verbal, body language and interpersonal communication skills to coach, mentor, train and develop, shift leads, and wash associates so they deliver our product in a way the meets or exceeds company standards.
• Manage ongoing on-site staff development of wash associates, shift leads, and manager trainees including training, coaching, accountability, and team collaboration skills.
• Monitor wash site equipment for optimal performance and when needed conducting first line troubleshooting and fix then escalating to third-party assistance as appropriate.
• Ongoing and timely communication with associates, other Team Leads, other Managers, Vice Presidents and Presidentwith regard to site operations and issues pertinent to respective roles.
• General housekeeping and cleanliness for their site by inspecting, cleaning, setting the example, and promoting teamwork to ensure all staff take responsibility for grounds/properties cleanliness and appearance.
• Ensure that all staff conducts themselves with B.R.E.A. Values, including smiles and shows outward engagement of all staff and every customer.
• Actively participates in company community involvement projects by contributing, time, energy and message to community events in support of Brea Express Wash Mission Statement.
• Ability to exercise sound judgment and make decisions consistent to job functions, strategies, mission, vision, values.

ESSENTIAL FUNCTIONS

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The mate to apply general rules to specific problems to produce answers that make sense.
• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, At tortie operations).

EDUCATION

• In process of obtaining or has achieved High School Diploma (or equivalent).

WORK EXPERIENCE

• Customer Service/Retail/Automated Car Wash experience preferred. Computer Skills Basic computer skills and knowledge required.

POSITION TYPE

• Full Time

PHYSICAL REQUIREMENTS

AVERAGE REQUIREMENTS DURING 8 HOUR WORKDAY

To provide exceptional customer service to every customer of our establishment. To ensure a positive and enjoyable customer experience. To always strive for optimal through-put of cars in the wash cycle and through the day while maintaining customer, employee, and site safety as a top priority. Support the organization’s BREA Mission and Values by always modeling the right behaviors and performance expectations and keeping the wash site clean and presentable at all times.

ESSENTIAL FUNCTIONS

• Greet customers and ascertain what each customer wants or needs.
• Describe service; recommend, select, and help customer select product.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Prepare receipts.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
• Demonstrate use or operation of equipment.
• Adhere to all health, safety and security practices, and ensure customer and employee safety at all times.
• Troubleshoot and maintain equipment in accordance with abilities.

RESPONSIBILITIES

• Exceed customer expectations.
• Customer service is always delivered at its best including; Cashiering, Customer Interaction and Communication, Enhancing Washes, Claim/Complaint Resolution & Customer Retention
• Ensures all facets of wash site safety including property, facilities, equipment, staff, and customers.
• Directing site traffic during all hours to minimize risk of tunnel or queueing backlogs and accidents.
• Monitor wash site equipment for optimal performance and when needed conducting first line troubleshooting and fix then escalating to Site Management as appropriate.
• Represent BREA Brand, Mission & Values at community events by obtaining and communicating a complete knowledge of BREA products, pricing, and services.
• Handle all cash and payment types with security and protecting the company from fraud, theft, or accidental loss.
• General housekeeping and cleanliness for their site by inspecting, cleaning, setting the example for site cleanliness and appearance.
• Conduct themselves with B.R.E.A. values and fulfill mission.
• Smiles and shows outward engagement of staff and customers.
• Ability to exercise sound judgment and make decisions consistent to job functions.

ABILITIES

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

EDUCATION

• In process of obtaining or has achieved High School Diploma (or equivalent).

WORK EXPERIENCE

• Customer Service/Retail experience preferred.

POSITION TYPE

• Full Time or Part Time

PHYSICAL REQUIREMENTS

AVERAGE REQUIREMENTS DURING 8 HOUR WORKDAY